Yes, I tried to start with what i think are the main topics to show over the last years to compare them. And on this pages, the main KPI’s are showed also.
Then I wanted to go into more detail at the statusses, to focus on the complaints that are still outstanding and to show how long it takes on average to solve a complaint.
At the third page i wanted to show more details about status changed (unfortunatelly this page is not always showing correct in powerbi.com).
And the fourth page you can see all the complaints grouped by type, network, broker, product, region etc… And as there was quite a lot of customer details in the date, I also made a sheet to show more customer details, like age, marital status etc.
So I hope the managers from this company will now have all the insights they need to improve the complaints process