Power BI Challenge 19 - Call Centres Data Reporting from Maja (Newcomer)

Challenge Updates
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Here’s Maja’s entry for Power BI Challenge 19. @mspanic, feel free to add other details of your work.

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Here’s how Maja described it:

Hi everyone,

After all the challenges on the way - finally my fist challenge is here.

Start with Overview

With some KPIs and brief overview.

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Since Calls No by Call type did not contains much information - tooltip with more info is provided. I choose this type of visual since it beautiful shows that Tech support is main Call Type.

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On top right corner is detail icon which provide bookmarks with additional page navigation to:

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Call Center summary (summary details per Call center):

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For more details about Manager &Team Details drill through report is provided:

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And then further call details by employee:

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Also there is a time schedule report which shows hourly call distribution divided by weekday/weekend:

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Here’s the link to the report:

To learn about the real-life scenario presented for the challenge, be sure to click on the image below.

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Thank you for your entry to the Enterprise DNA Challenge @mspanic and congratulations for being a runner up in the Newcomer category!

All entries can now be accessed inside the Enterprise DNA On-Demand Platform
Power BI Challenge 19 - Call Center Data Reporting | Enterprise DNA

See you on the next challenge!!