Power BI Challenge 19 - Call Centres Data Reporting from Erica

Here’s Erica’s entry for Power BI Challenge 19. @Ericadyson, feel free to add other details of your work.

Here’s the link to the report:

To learn about the real-life scenario presented for the challenge, be sure to click on the image below.

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Hi All

Sorry this was late and it fails to respond to the additional instructions (I ran out of time) but anyhow - here’s what I managed to do. Things I like are the dynamic text accompanying the filters; dynamic max month related to filters; dynamic top 5 and the fact that there’s a ton of insights just from one page. Things I still need to feel comfortable with/learn are more complex analysis that I saw in other contributions… so I’m still a “lesser BI mortal” but growing …

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