Old Account- lost access to showcases?

Access Support
1

I haven’t been here much since the account system change to monthly. I purchased a lifetime account 2 years ago for $468 USD.

I used to have access to a number of showcases and now it looks like I only have access to 3. Is this the way it is supposed to be or an error? I understood that with the old account I would not lose access to anything.

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2

Hi @DeanJ ,

Just to check - did you go to through following link (via new platform)

https://app.enterprisedna.co/app/showcase

?

3

Hi @mspanic ,
Thank you for the reply. Yes, I am using that link.

4

@DeanJ - could you please send this also via e-mail to: contactus@enterprisedna.co
or wait for someone from @EnterpriseDNA support team to check and reply ?

Thank you.

5

Hi @DeanJ,

Our Customer Support Team will will reaching out to you via email to help you with this concern.
I’ll be tagging this thread as solved.

Please feel free to reopen this thread if further information is needed.

Thank you!

6

@DeanJ - did they reply to you and reinstall your lifetime access?