OIL/GAS download error + support@enterprisedna.co is BLOCKed

Access Support
1

Page with DOWNLOAD FILE instruction on it:

Yields the following error:

This XML file does not appear to have any style information associated with it. The document tree is shown below.

AccessDenied

Request has expired

3600

2024-05-09T15:40:55Z

2024-05-10T14:38:17Z

FK4ZRACWCZ1RXDY6

5KO0Jty8bnoau7OCaLZhxpsHphLsp8CUiAjmTBcMQqhYdOC0VVeJ8Ld/AQOAB1GGn+uxovEhxq0=

I tried to send this to support@enterprisedna.co and got this error:

|## Message blocked
Your message to support@enterprisedna.co has been blocked. See technical details below for more information.|
|The response from the remote server was:

550 5.4.1 Recipient address rejected: Access denied. [SY2PEPF00004FF5.ausprd01.prod.outlook.com 2024-05-10T14:22:16.493Z 08DC666D80D7FE50]|

2

I’m getting the same error when I’m downloading the resources files, also viewing the video doesn’t work either.

3

I can start the video, but downloading resource files - same error

If you need customer support - try this e-mail address:
customersupport@enterprisedna.co

4

my video has 0.00 time on the video

image
image1875×205 22.6 KB

@EnterpriseDNA …Can you please review?

Note: It works new Private window

thanks
Keith

5

Thanks for raising this issue @mtyler306. The @EnterpriseDNA is investigating this matter and will post an update, soon.

6

Hi,

We’re happy to have updated the course resource pack. Kindly refer to the link below:

Cheers,

Enterprise DNA Support Team