Lost Access to content with my account

Access Support
1

Hi,

Previously i have bought lifetime access with my account and used to have access to a number of showcases and now it looks like I only have access to 3. Is this the way it is supposed to be or an error? I understood that with the old account I would not lose access to anything.

Regards,
Ravi

2

Reach out to customersupport@enterprisedna.co they should be able to look into this for you.

3

Hi @Ravi85,

Our team has reached out to you via email regarding this topic, thus I will be closing this thread.
for concerns or clarification please email us at Customer Support customersupport@enterprisedna.co

Thank you!

4

Hi,

i have reached out to them no response i’m able to see only 3 showcases with my current old subscription

5

@Ravi85 - did they reinstall your access? Did anyone reply to you?