From what I see is you’ve just calculated the “Total Customers” and not the subsequent part i.e. “No. of Top 20% Customers”. In the above post, I’ve mentioned the formula to calculate this and have also attached the screenshot as well as the PBIX file for the reference.
When we’ve only calculated the “Total Sales” part and selected the slicer it will show the “Overall No. of Customers” available in that particular region. Below is the screenshot provided for the reference.
But once we calculate the “Total Sales for Top 20% Customers” and “No. of Top 20% Customers” the result shall look like this as per the screenshot provided below for the reference -
In the above screenshot, now you’ll observe the difference that although the “Total No. of Customer”
in that particular region is 336 but only 67 Customers contribute to the 80% of the Sales.
Again I’m providing the working of my PBIX file for the reference. Please go through this file.