If videos aren't working for you please try these steps and it will sort itself

Clearing your cache will 90% of the time fix the problem.

Here’s are the other steps

  1. Check network quality: Visit https://www.cloudflare.com to test the quality of your network connection. Since Enterprise DNA uses Cloudflare to distribute data globally, it is important to ensure you are close to the nearest Cloudflare server with no packet loss.
  2. Adjust firewall and security settings: If you have a firewall, security settings, VPN, or browser extensions that block JavaScript, please ensure that none of these settings are blocking content.
  3. Clear browser cache: Sometimes, clearing the browser cache can resolve issues with video playback.
  4. Update your browser: Ensure you are using the latest version of your web browser. Regular updates are important for security and for the compatibility of web applications.
  5. Try a different browser: If you are using Microsoft Edge and encountering issues, please try using a different web browser. Microsoft Edge has been known to malfunction with some modern scripts and tools.
  6. Incognito mode: Try to run the video player in an incognito window to see if the issue persists.
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