Getting error "Report can't be exported to PDF" while exporting Power BI report into PDF file

Power BI Online Service
1

Hello All,

I’m getting the below error which says “Report can’t be exported to PDF”, this was working fine earlier but after July 2023 update I’m getting this error which is very random and frequent now. Sometimes the export works completely fine but then after 20-25 exports it will throw this error.

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I tried all the below possible solution but non of them worked

  1. Report page size is not of standard page size(16:9) so I tried to export using “Fit to page”
  2. My desktop version is updated with the latest version of July 2023
  3. My report is a single page report with no hidden pages
  4. Report size is just 31 MB and my user is the owner of the dataset so I have full access to everything

If anyone could help me with this then that would be great.

Thanks,
Dinky

2

So to be clear, this is an export from the Service, is that correct? Also, what does the Details section in the Error message say?

Also, when you say, “sometimes the export works completely fine but then after 20-25 exports it will throw this error.”, are you referring to 20-25 different reports or a single report exported at 20-25 different times?

Have you tried using a different browser when the export fails?

Are you able to:

File|Print
Export|Analyze in Excel
Export PowerPoint

Have you tried changing the default PDF handler from the Browser to say Foxit or Adobe?

3

Hi @ystroman,

Thankyou for your response, please check below,

Yes its an export from PBI Services and the error message details are below

Activity ID: 52d19d48-71e4-4936-9511-da2603b92563
Request ID: 81ed8952-1922-4dae-7a52-f8ef61c6b677
Correlation ID: 5c15fdc9-66a7-5228-e4d2-037af7acd000
Status code: 403
Time: Wed Aug 02 2023 17:30:44 GMT+0530 (India Standard Time)
Service version: 13.0.21215.61
Client version: 2307.4.15063-train
Cluster URI: https://wabi-us-north-central-redirect.analysis.windows.net/

20-25 exports means, a single report is exported 20-25 times, so basically we have a dropdown in the report where we almost have 60-70 values, so the report exports for all those dropdown values using an automation

Yeah I tried different browsers but it didn’t worked. I also noticed that when ever this issue comes the reports throws this error for at least 15-20 minutes on all the browsers but then after 15-20 it will automatically starts working.

Yes I’m able to see all below options

File|Print
Export|Analyze in Excel
Export PowerPoint

I didn’t tried any other handler.

Thanks
Dinky

4

As we can see from the error message, the Http Status Code 403 means something wrong with the authentication. Please check these things below.

  1. The token could be expired.

  2. Is the App workspace assigned to a capacity? Maybe the resource run out. Please refer to embed-sample-for-customers#create-a-dedicated-capacity.

The following guidance document Troubleshoot REST APIs is helpful.

5

Hello @ystroman ,

I got this errors as well, where status code is 429

Activity ID: 2dab0066-adbc-4acd-a945-1872558126b0
Request ID: d5a87ee0-d4fa-6fdf-7a16-ee5ce81c8a25
Correlation ID: 62f35b07-2715-6ec9-c283-9ea155c427f8
Status code: 429
Time: Wed Aug 02 2023 17:30:59 GMT+0530 (India Standard Time)
Service version: 13.0.21215.61
Client version: 2307.4.15063-train
Cluster URI: https://wabi-us-north-central-redirect.analysis.windows.net/

Thanks,
Dinky

6

The HTTP status code 429 indicates that the client (usually a web browser or application) has sent too many requests to the server or API within a given time frame.