Welcome to forum.
You can check also EDNA AI assistance:
https://mentor.enterprisedna.co/account/documents/177
https://mentor.enterprisedna.co/account/documents/181
- additional Enteprise DNA resources:
-
Enteprise DNA showcases regarding Call Centar
https://app.enterprisedna.co/app/showcase -
Build 19 - Call Center Data Reporting
Builds 19 - Call Centres Data Reporting
Good luck.