Hello,
I’m currently exploring ideas for creating impactful dashboards to facilitate strategic decision-making within our interpreting industry. Our business operates a call center that assists non-English speakers by providing interpreters. Our clients reach out to us through email, our portal, and most critically, by phone.
I am interested in measuring and analyzing the following key areas:
- Trends in the volume of incoming phone calls
- Average duration of phone conversations
- Call abandonment rates
- Challenges in interpreter allocations and the underlying reasons
- Sales performance
- Rate of cancellations
The goal is to leverage insights from these metrics to enhance our strategic planning and decision-making processes.
I would greatly appreciate any expert advice or recommendations you could provide on this topic.
Thank you for your assistance.