Autocomplete / Autoplay feature not working

Access Support
1

Hello,

I recently encounter this problem where when watching a video, it finishes but doesn’t mark it as complete and goes to the next one in the course playlist.

2

Are you in the learning portal? if so the you have click on top right hand corner
image
if not…please provide a screen shot of where you are.
thanks
Keith

3

Hello Keith,

I’m referring to the autocomplete.

image

4

@crisgarher

Sorry i’m not sure about that one. All the courses have that one. I just click on the complete at the top right when i’m done viewing video.

@EnterpriseDNA would have to look into that one.

thanks
Keith

5

Hi @crisgarher, thanks for this post. The autoplay is an option for you to play the video automatically but it doesn’t mark the video as complete. I suggest turning the Autopaly and Autocomplete buttons off and clicking on the complete and continue button to trigger the system to mark the lecture as completed as suggested by @Keith.

Thanks

2 Likes
6

Hi All,

I must say that I have encountered the same problem as mentioned above. Autoplay and Autocomplete do not work for me as well (tested on Firefox and Edge).
I know that this was changed recently and I can confirm that before that change these options worked perfectly fine.

Thanks
Kamil

1 Like
7

Hi @jzm, we have sent this inquiry to the system support of the platform. We will get back to you on this. Thanks

8

Hi @crisgarher and @jzm, we have posted a reply to this issue below:

Enterprise DNA On-Demand Platform Update on Autoplay and Autocomplete buttons - Enterprise DNA Online - Enterprise DNA Forum

Thanks

1 Like