Anyone know how to fix this "map does not display" problem

Data Visualizations
1

Hi everyone,

I keep getting this problem when my map visual does not display as expected. Actually, it only turns white (nothing displayed).

I searched Google on how to fix this and some people tell the problem occurs due to the inaccessibility of Bing Map.

I tried to remove the cache and reopen the report but it is not working

For example, I look at this report: https://community.powerbi.com/t5/Data-Stories-Gallery/Global-Super-Store/td-p/627564

It has the map visual, but when I see it on my computer, it looks like this: https://prnt.sc/3ZgV7n2hoMOP

Does anyone know any way to fix this?

Thanks in advance

2

Hello @hunghahuy …
Have you tried loading the same report in a different browser?
Or maybe a page refresh multiple times?

3

Hello @dileepkvme

I tried but it does not work

4

Can you please share the pbix for this to get a proper understanding of the data?

5

any chance this is a firewall issue? (Bing maps website blocked?)

1 Like
6

Hi @hunghahuy , just a shot here.
Have you checked these two things:

  1. Power BI desktop options, check map visuals option

  2. Admin portal on Pbi service, check map visuals for your organization

?

I had a similar problem and checking these solved the issue. Can you give it a try?

2 Likes
7

Hi @Josimar_Biosse

I got all of them checked already

but I still got the problem:

The ref link: https://community.powerbi.com/t5/Data-Stories-Gallery/Trade-in-Europe/td-p/2052846

Do you still get the same problem with the PowerBI desktop?

When I go to Firefox or Chrome and open Bing Map (I heard that there is something related between Bing Map and Power BI map visual), and I got this:

Maybe something is wrong with my internet or something because I can still browse other websites normally?

8

When I go to Firefox or Chrome and open Bing Map (I heard that there is something related between Bing Map and Power BI map visual), and I got this:

Maybe something is wrong with my internet or something because I can still browse other websites normally?

I don’t use any firewall. Do you think I need to use IP changer?

9

I think I got it now @Heather

It works after changing my IP adress

Thank you

2 Likes
10

Glad you were able to find a solution, that is a very frustrating and not-so-helpful error message.

1 Like