Hi @Jetuke_ES,
Play around with this.
Here the number of calls counts for 1, the avg time for 2 divide the result by 3, to rank that.
Ranking with weight factor =
VAR RankWeight =
RANKX(
ALLSELECTED(Sheet2[Agent Name]),
DIVIDE(
RANKX(
ALLSELECTED(Sheet2[Agent Name]),
CALCULATE(SUM(Sheet2[Calls])), , DESC, Dense) +
RANKX(
ALLSELECTED(Sheet2[Agent Name]),
DIVIDE(CALCULATE(SUM(Sheet2[Total Handle Time])), CALCULATE(SUM(Sheet2[Calls]))), , ASC, Dense) *2
, 3
), , ASC, Dense)
RETURN
RankWeight