Power BI Challenge 6 - Insurance Complaints

Hi All:

Here is my (incomplete) submission for challenge #6. I didn’t even get to the Status History table, but thought I’d submit what I had.



I started out on this challenge with more of an experimental sandbox mindframe, and never quite made it to a fully prepared report submission, but there were many areas I wanted to explore, which are below the “liked” notes:

What I liked:

  • Using PowerPoint for all backgrounds
  • Using the “Top N and Others” technique for pie and doughnut charts
    • I really like pie charts and doughnut charts, as I find them very useful and easy to communicate relative size, but they can be less useful (more overwhelmed) when there are too many “slices”. I looked for and found a great technique to limit the number of slices, by only displaying slices for the Top N categories, then a single “others” slice with all those outside the Top N
    • I am excited to use this technique in the future with bar charts too, as I think it will be terrifically insightful to not only see who my Top N are, but also how far they are ahead of the average of others (and conversely how far behind average my bottom N are)
  • Using simple back and forward images with “bounce” for navigation
  • Using familiar back and forward chevrons, reminiscent of browser buttons or the “swipe” icons in Windows Photos

What needs more attention/what I didn’t like:

  • The red abstract background and theme that I chose; I had used muted blue, muted green, and white backgrounds in previous challenge submissions, and wanted to see if I could make a more garish colour and background work, so I chose a bright red abstract background. This was generally midly OK, but I the colour palette I chose didn’t provide enough differentiation, and I chose a couple of complementary colours, which (alas) didn’t work well at all, but did provide differentiation.
  • I think that, after my experience, that I’m leaning towards using simpler backgrounds in my reports, for a couple of reasons:
    • I end up spending too much time on colour selection
    • I’m too concerned with how the visuals look within the theme rather than concentrating only on how well they display the data so useful insights can be extracted

Here’s a more detailed list of some of the techniques I used in my report:

NOTES:

Goals:

  • to gain experience using PowerPoint for all backgrounds, including header, footer, and visual backgrounds
  • to gain experience using image buttons
  • to gain experience using the Decomposition Tree AI visual
  • to gain experience with the DAX Studio and Tabular Editor external tools by using them as much as possible for measure development

Setup:

  • used internet search to find a red abstract background image
  • used PowerPoint to create left-to-right gradient semi-transparent rectangles in a dark complementary colour for header, footer, and body rectangles, to provide the canvas for transparent visualizations
  • used filter pane to limit records shown in the report to those with Dates[Is After Today] = FALSE
  • used eDNA Colour Theme Generator https://analysthub.enterprisedna.co/colour-theme-generator to extract colour hex codes from background image, then used eDNA Colour Fan to identify colours for theme
  • setup navigation image buttons and images using arrow icons sourced from iconsdb.com (arrow 24, arrow 88) in #FFFFFF, #BFBFBF, #000000 for disabled, default, and on hover

General:

  • used “Work” pages to try out different visuals and identify trends that were interesting and should be included in the main report pages
  • formatted all measures and calculated columns using eDNA DAX Clean Up tool https://analysthub.enterprisedna.co/dax-clean-up
  • made extensive use of the [General] section in the [Visualizations] pane to ensure consistent sizing of all visual elements and adjusted the X/X/Width/Height as necessary (I made everything multiples of 10 pixels [where possible] to help me keep things aligned)

Data Model:

  • used eDNA extended date table as [Dates] Extended Date Table (Power Query M function)
  • used eDNA period table as [Periods]; adjusted for two periods: Last 2 Years, and Previous Dynamic Date Range Slicer- Query M
  • marked [Dates] table as a date table
  • changed all date formats to dd-mmm-yyyy [by typing “dd-mmm-yyyy” into “Format” box directly]
  • updated [Dates] table to use the fxStartDate and fxEndDate values (see below)
  • added all “*_Tbl” tables from Excel file;
    • renamed fields as necessary (e.g., in [Types] changed [ID] to [Type ID], changed [Description] to [Type] to avoid future confusion)
    • changed case of “lookup” table columns as necessary to be consistent (used “Transform\Format\Capitalize Each Word”)
    • corrected reverse naming of Customer[First Name] and Customer[Last Name] columns; created merged column for full name (Customer[Customer])
    • renamed [Regions] table to [Locations]; renamed [Region ID] fields in [Locations] and [Customers] tables to [Location ID]
  • deleted all auto-generated relationships
  • arranged table model in a “waterfall” and used “Manage Relationships” dialog to add all relationships (all 1-to-many)
  • created empty tables for [Key Measures] and [Admin Measures]; opened 2 sessions of Tabular Editor (1 each on my Challenge #5 PBIX and this file) and copied measures
  • added [Last Refresh] table
  • hid all ID fields
  • added disconnected supporting tables for [Categories plus Others] and [States plus Others]; accepted default of many-to-many relationship offered by Power BI when linking to [Categories] and [States] tables
  • added [Status Group] to [Status] table, with “Closed” and “Resolved” status values assigned to the “Closed” group, with all others assigned to the “Open” group

M/Power Query:

  • added fxNow, fxToday [date of fxNow], fxFirstComplaint [min compliant date], fxStartDate [start of year of fxFirstComplaint], fxEndDate [one year after end of year of fxToday]

DAX Calculations:

  • added [Is Desktop] and [Is Service] using difference between NOW() and UTCNOW() to determine user interface

Visualizations:

Custom Visuals:

  • used Enlighten Data Story custom visual
  • used Sunbust by MAQ Software custom visual

General:

  • used blank buttons in header with separate “default” and “on hover” images, all using “Fill\Image Fit\Fit” for back and forward; used slightly larger copies of the default images to create the “bounce” effect on hover (with “Fit”, larger image appears smaller in same size box)
  • hid all pages except “Summary” page, so all navigation in Power BI Service would be via back and forward buttons
  • used multi-row card in footer to display report info

Summary page:

  • used transparent black “back” image instead of back button to show “start”
  • added [Periods] slicer to easily display last 2 years
  • used many instances of the Enlighten Data Story custom visual on the left side of the page to present summary insights
  • used [Top States plus Others] in doughnut visual ([TopX] set to 5, so will show 5 slices for the Top 5 states plus a 6th slice for “Others” [sum of values outside the Top 5])
  • used [Top Categories plus Others] in doughnut visual ([TopX] set to 5, so will show 5 slices for the Top 5 categories plus a 6th slice for “Others” [sum of values outside the Top 5])
  • used multi-row card in the footer to present report admin and session admin measures

Source page:

  • added [Periods] slicer to easily display last 2 years
  • used Decomposition Tree to identify breakdown of complaints by source, product category, product subcategory
  • used conditional formatting to colour 3 groups in the [Complaints by Broker], [Expected Reimbursement by Customer], and [Complaints by Customer] charts: top 20% - dark red; 50-80% - red; bottom 50% - light red
  • used multi-row card in the footer to present report admin and session admin measures

Time page:

  • used transparent black “forward” image instead of forward button to show “end”
  • used Sunbust by MAQ Software custom visual to showcase average processing days by distribution network and distribution channel, complete with animation
  • used relative date slicer to show only the last 2 years of complaints data in the two graphs on the right; adjusted the filter interactions so that these two graphs would not be affected by the date slicer selections
  • used multi-row card in the footer to present report admin and session admin measures
14 Likes

Wow I really like your design, very polished! Great job!

2 Likes

@datazoe Great work. What’s the chart you used on Trends? Amazing how everyone looks at the data differently.

2 Likes

@Greg you deserve an award just for explaining in detail the steps and tricks you used in creating the report. I haven’t yet seen the TopN and others technique in donuts and pie charts. Would love to try the technique in other visuals.
I like the red abstract theme you used and you really made the theme work. Only if you could have carried the red theme in all of the visuals it could have been awesome. Blue and green color doesn’t seem to be working in the report.
Lots and lots of tricks to learn from your report.
Thank you for completing the challenge as these types of reports give the motivation to learn more and more.

4 Likes

@Greg,

Totally agree with @MudassirAli in that I think the bright red theme looks awesome, but wish you’d committed to it fully. As always, so many detailed touches to love in this report (I’m 100% stealing that Chevron page navigation construct). One thing I absolutely cannot figure out is how you got the publish to web to default to full-screen with no other on-screen navigation except that which is native to the report itself?

  • Brian

Hi all,

I am in awe of all the wonderful reports in this challenge, I look forward to learning about all your reports. I almost do not do it. It took me more time than I expected. My report is simple I tried to do more complex but with my current knowledge will take longer.

I did not do anything fancy, I will write about my work later.

Excellent work everybody!!!, this is amazing.

Diana

Here a link to the report

app.powerbigov.us

Power BI Report

Report powered by Power BI

Thanks to BrianJ for publishing the report. :slight_smile:

17 Likes

Thanks @MudassirAli. I’m looking forward as well to extending the use of the “TopN and Others” technique. I couldn’t agree more on the theme … I did it all in red at first, but then found it difficult to differentiate, so tried to find (and failed epically) to find nice complementary colours … oh well … perhaps next time. Greg

2 Likes

Thanks @BrianJ. It was my first try with PTW, so not sure … it just happened. The only thing I can guess is that I hid all pages except for the first page; perhaps if PTW only “sees” one visible page? Greg

3 Likes

Unbelievable the quality of work that’s being submitted here. Wow

Posting my completed report shortly.

Sam

2 Likes

I’m done!

Loved working through this, I’ve gone all out with my design too really how far you can take Power BI and your UI.

I really wanted to build a full on application this time round. These type of reporting applications are where you can showcased immense value in what you are doing. No other tool compares to the feature set of Power BI in enabling this.

More details to follow how I did a few features here

21 Likes

Love the navigation feature here Diana. Looks awesome

image

8 Likes

Love the colour scheme Jarrett. Perfect combination used throughout

3 Likes

Unbelievable creativity here. So impressed!

I’m inspired myself look at your report.

Love many small details here

4 Likes

Great colour scheme here. You haven’t over done it and it superb based on it’s simplicity

1 Like

Amazing work everyone,

I look forward to doing a more in-depth analysis on each report in the project update category.

Sam

1 Like

mic drop !!!

4 Likes

@sam.mckay this is the first time I have seen you using so many techniques in a report. I loved the way you broken down individuals and business complaints analysis in two different tables.
The way you analyzed status change using different colors and icons is also very cool.

1 Like

Hello Forum members,

Please let me share my submission.

My focus on this challenge 6 are.

  • Simple colour use
  • Pages to condense
  • Logo size and locations to be consistent

These are what I could not achieve in the previous challenge 5 so I have done my best to improve this time.

The report screen shots are as below.

I have created two parameters for status changes and completion days so the auditors can find which complaint ID files they need to look into.
After filtering those, result details are shown on the table.
Red flag pops up in visual tool tip if days to complete (average 13 days) or number of status changes (average 3 times) are over the average.

image

Just wondering how amazing all the other participants reports are. They are so beautiful.

Thank you for letting me to share the report.

Regards,

Hideo

9 Likes

…Speechless!!!

Wow wow wow. Everyone well done, an amazing standard of work. Its going to be a tough one to judge!

Please can you all ensure that your pbix files have submitted and any participants wanting to be considered for the newcomer challenge please let us know.

Thanks All.

Haroon

1 Like

Hi everyone

Sorry for leaving this to the last minute. I underestimated the scope of the challenge and started very late but finished just in time

Here is my submission to Challenge 6!!

click through

I will post a detailed report later with techniques and metrics used.

Awesome submissions by everyone. Please do give feedback and suggestions.

The report can be seen at the following link

Looking forward!

Regards
Abu Bakar Alvi

12 Likes