Power BI Challenge 19 - Call Centres Data Reporting from Shanmathee (Newcomer)

Challenge Updates
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Here’s Shanmathee’s entry for Power BI Challenge 19. @Shanmathee.S, feel free to add other details of your work.

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Here’s how Shanmathee described it:

Hi guys,

Quick intro of myself - I love playing with data and making insights that drive business decisions. I am also a Community lead of EDNA Challenges Group .
To participate in EDNA Challenge was one of my bucket list items. Finally did it. :smiley:

I am happy to share my 1st entry to EDNA Challenge.

Thanks to @FPastor and @EnterpriseDNA team for making this happen…

Overview:

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Call Analysis

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Call Charges Analysis

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Abandoned Call Analysis

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Employee’s Performance Analysis

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Good luck to all participants!!!

Great Learning!

Here’s the link to the report:

To learn about the real-life scenario presented for the challenge, be sure to click on the image below.

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Thank you for your entry to the Enterprise DNA Challenge @Shanmathee.S!

All entries can now be accessed inside the Enterprise DNA On-Demand Platform
Power BI Challenge 19 - Call Center Data Reporting | Enterprise DNA

See you on the next challenge!!